How will the policy be delivered?
The policy will be delivered in digital form via email from Ethos. The policyowner must open the policy packet via the link in the email or they will continue to get reminders. After 15 days, if the policyowner has not opened the digital policy packet, a paper copy will be mailed to them and the policy will be deemed delivered.
How is the policy servicing for Ethos Protection IUL different from Term?
Unlike with our term policies, all policy servicing for Ethos Protection IUL is handled by Ameritas Life Insurance Corp. Ethos Protection IUL policyholders will have access to Ethos’ Customer Portal, to take advantage of Ethos Perks estate planning tools (not available in SD and WA).
If the client wants to make changes to the Ethos Protection IUL policy, who should they contact?
All policy servicing and post-sale support for Ethos Protection IUL is handled by Ameritas. They can contact Ameritas at 800-745-1112.
How soon can my client borrow or withdraw from the policy’s cash value?
They can borrow or withdraw from the policy’s cash value as soon as there is sufficient cash value. The timing depends on the case design. As a general principle, we do not encourage your client to withdraw or borrow from the policy’s cash value in the near term as it can severely impact long-term growth potential.
What happens if my client has a hardship and can’t pay their premium?
They should contact Ameritas at 800-745-1112 to discuss the possibility of reducing or pausing premium payments.
What happens if the policy lapses?
Ameritas will contact the policyowner during the policy grace period to try to prevent such a scenario. However, if the policy lapses, the client should contact Ameritas to discuss options for reinstating the policy.
What if my client needs to file a death benefit claim or exercise a rider ?
They should contact Ameritas at 800-745-1112 for all policy servicing and post-sale support for Ethos Protection IUL.
How can Ethos Protection IUL create supplemental retirement income?
Policyowners can access the cash value in retirement through policy loans and withdrawals, or by exercising the policy’s Retirement Income rider. To exercise this rider, they should contact Ameritas.
This rider converts the cash value into a monthly income that lasts for the remainder of the policyowner’s life. The Lifetime Income rider is included at no additional cost with all Ethos Protection IUL policies, but there is a one-time activation fee.
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