How do I update a client's phone number?

If your client has a new phone number, they need to update it. Agents cannot update client phone numbers. 

Clients can either: 

Use the Member Portal 

1. Log in to the portal.
2. Click ‘Settings’ in the left-hand navigation.
3. On the ‘Settings’ page, click ‘Edit’.
4. Update their phone number.
5. Click ‘Save'

Contact Support: They can call [phone], Monday–Friday, 8:00 a.m. to 6:00 p.m. (CT)

Updated May 19, 2025 16:14