What if I get a new device and my passkey isn't synced?
Log in using Email OTP + Phone OTP on the new device. Once in, go to Settings → Account Settings → Add This Device to register a passkey for the new device.
What if I lose the device that my passkey is on?
If your passkey was synced via iCloud or Google, it's still accessible on your other devices. If it were device-bound only, log in via Email OTP + Phone OTP and remove the lost device's passkey from Settings.
What if I'm locked out and don't have phone access?
Contact our support team at 415-797-0864 (Our open hours are Monday-Friday, 8 AM to 6 PM). They'll verify your identity and help you regain access.
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