It depends:
If Ethos administers payment processing (for example, all TruStage policies):
Ethos automatically re-attempts the initial payment up to three times over 21 days. Both the agent and the client are notified each time. The agent or client can also update the payment details at any time to retry the payment manually.
If Ethos does not administer payment processing:
Ethos does not retry the initial payment automatically. The agent and client are notified of the failure, and the client must log in to their portal to update payment details and reactivate the policy within 30 days.
Updated