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Ethos
Client Questions
Payment
Payment
This will provide information on your clients' questions about their payments.
How long does it take a payment to process?
What client payment methods does Ethos accept?
How can my client update their payment method?
Can my client change their premium draft date?
Does Ethos re-attempt payment after initial payment failure?
Can payment be processed before their due date?
Do we process payments over the phone?
How does my client make a missed payment?
How far in the future can I set a payment for a new policy?
When does the late offer period end for a policy that has lapsed?
My client’s payment did not go through. Can I resend them the Customer Portal link?
Can a business pay the premium on behalf of an employee?
I’m helping a client submit payment and see a “This account is not supported” error. What should I do?
What’s different about TruStage initial payments?
How can I redraft a failed premium payment?
How many times will Ethos attempt to process a declined bank payment?
How can my client get billing statements?
Can my client manually pay their premium each month, or is it automatic?
What is the grace period for a missed or late premium payment?
How can my client update their TruStage™ policy payment method?
Can a client use a business account to pay for their policy?