Ethos will automatically retry a declined payment up to three times at seven-day intervals within 21 days of the initial attempt.
If you'd like to manually retry processing the failed payment, please work with your client to update their payment method:
1. Client updates directly: Your client can log into their account, navigate to their policy, and update their payment information.
2. Agent updates on behalf of the client: You can update your client's payment details by navigating to their customer page and clicking “Update Customer Payment.”
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