| Before initial premium payment processed | |
| Pre-issuance Support e.g. initial payment failure, retrying initial payment, updating payment info | Contact Ethos Agent Support at (415) 639-3968 or agents@getethos.com. Any requests will then be emailed to the client to finalize. |
| After initial premium payment is processed (policy status Premium Paying) | |
| Post-sale support | Contact Ethos Agent Support at (415) 639-3968 or agents@getethos.com. |
| Client servicing | Clients can contact the Ethos customer support team at 415-915-0665. |
| Access policy info & more | Clients can update their recurring payment method at www.ethos.com/login. For policy information, clients can contact Ethos Customer Support at 415-915-0665. |
Updated